About Xpressions

How secure is the Xpressions app?

In short; it’s highly secure, just like your bank or other apps used for sensitive information. Information sent to your app is encrypted and can only be read by a system with a valid set of credentials to read that data. However, it’s your responsibility to ensure your login details remain confidential. If you believe your password is compromised, you should change it straight away.

Why do I have to enter a PIN to open the app?

There are few things are more important these days than security, especially when it comes to sensitive information about your children.

If your device is lost or stolen, you need to keep that information out of someone else’s hands. Xpressions features industry standard security measures similar to those used on mobile banking and therefore has an additional security layer requiring a PIN to use it when re-opening it from your device.

Your device doesn’t even have to be stolen for the data in Xpressions to be susceptible to being compromised. Protecting Xpressions with a PIN prevents other family members such as older siblings accessing their sensitive data (perhaps about behaviour incidents or confidential messages).

Getting Started

Can I use Xpressions on my Android phone/tablet/media player?

Yes.

Groupcall try to support as many versions of Android as possible, across as many devices as possible.

Can I use Xpressions on my Apple iPhone/tablet/media player?

Yes.

Groupcall’s policy, enforced by Apple, is to support the latest version of iOS, as well as the previous version. When Apple announce a new version of iOS, Groupcall will support the existing iOS’ (now 2 versions behind) for a limited time only.

Can I use Xpressions on my Laptop or Desktop computer?

This will be available from September 2017

Can I use Xpressions on my Windows phone/tablet/media player?

Unfortunately not at present.

Where does the information in the Xpressions app come from?

MIS2

Every school has a software system called a Management Information System (MIS) which stores information about students. It contains personal details, contacts, attendance, assessments, examinations as well as attributes such as behaviour and attitude.

Now the school is using Xpressions, the data they hold is not only used for emergency contact, it is used to a) allow you to sign in to use the Xpressions app and b) verify you are who the school think you are.

Please remember that if you change any contact details, it is essential you notify the school so they can update their records. Xpressions uses contact details stored in the school MIS only so if you have not told the school office, your details may be incorrect. You should check that the details they hold are correct if you have changed your phone number or email address recently or since the annual check the school carry out. Each school will have a process you may need to follow or a form to fill out in order to do this; please speak to your school office to find out what is needed.

Why does the App need so many Permissions on my phone/tablet to run?

Android_AppPermissions

To operate, Xpressions needs to save data on your device; when you first run the app, you may be asked for this permission by your device.

Each platform that the app runs on manages access to this local storage in its own unique way.

Xpressions will never read information from your local storage – you cannot (nor will the app) send documents or photos to the school (or any other Xpressions user/device etc).

Android

Requires you to give explicit permission for any app you install to access your media storage.

Although the Android permissions box mentions Photos, the app does NOT gain any access to your photos or other personal items stored on your device.

iOS

Allows storage access automatically during installation for any app you install.

Can another person have their own login details to access my/our children’s information?

Your personal login shows you details of children (and their schools) for which you have parental responsibility (PR) as legally granted and recorded in the school system. Schools have a legal and statutory requirement not to breach confidentiality by ensuring information about children is only displayed to people with parental responsibility. Xpressions supports this.

  • The Xpressions app only shows those people that have current parental responsibility for a child. This is a legal requirement
  • Anyone who has PR will be allowed to see the child(ren) and will have the option to setup their own account/login details
    • This means that several people in a family could have Xpressions accounts. This could be across a split or separated family where the adults do not live together. The key is the school system having PR marked against a contact
  • We do not recommend shared logins are used
  • Anyone who does not have PR, such as a grandparent or other family member, will not be able to have a login of their own, however you can show them information on your device when you are with them if you would like to
  • Anyone who may at one time have had PR, which has now been rescinded, will not be able to see the children for which they once had access
    • If, for example, the child’s father had PR and signed up for an account and then later had PR rescinded by a court, their login to Xpressions would still work, however they would not see the child for which PR has been removed. This may mean they see a blank app once logged in
    • In the case of a change to PR, you should make sure the school are advised so that the school filing system can be updated
  • In all cases, the school system must reflect the current arrangements for parental responsibility to ensure that Xpressions has access to the correct information and access rights
Can I use my login on multiple devices?

Yes. Simply download the app to any supported devices and login!

You should make sure you can control access to any devices on which you install the app; make sure you balance convenience with security and log out of any devices that you don’t use regularly.

I have an account across multiple schools; who do I contact regarding an issue with my account?

If your issue relates to a specific child, you should speak to the school at which that child is enrolled. Any information relating to a specific child is controlled by the system at their school.

However, any of the schools associated with your account can help. Just speak to the school office and explain your issue. If necessary, they have access to a support line where they can go for advice. If one school is unable to help, you could always try another; just make sure you explain clearly what the problem is!

I have forgotten my password; how do I reset it?

To recover your password you will need access to the mobile phone registered with the school.

From within the Xpressions appXpressions_ForgotPwd_all;

    1. Enter your email address.
    2. Click on ‘Forgotten Password’
    3. Enter your mobile number

 

  1. A code will be sent to the phone you entered above
    • Be sure to enter the same mobile number as the school has on file for you
  2. Enter the code
  3. Enter your new password once and then a second time to confirm it
  4. Set a passcode to secure the app. You will be automatically logged in and able to use the app again

From a web browser (such as on a computer or tablet);

IDaaS_ForgotPwd

    1. Go to https://login.groupcall.com
    2. Enter your email address
    3. Click on ‘Forgotten Password’
    4. Enter your mobile number

 

  1. A code will be sent to the phone you entered above
    • Be sure to enter the same mobile number as the school has on file for you
  2. Enter the code
  3. Enter your new password once and then a second time to confirm it
I have more than one child – can I have a single login?

Yes

If your children are all at the same school then you will see them all automatically under the same login.

If your children are at different schools that subscribe to Xpressions, you will see them automatically as long as your email address and phone number are recorded as being the same in all schools.

Ensure you update your contact details if they change at all connected schools. See this FAQ for more information.

I’ve changed my email address/phone number; what should I do?

If you change your contact details you should update the school as soon as possible. Until you do this, the Xpressions app will not know about the changes and you may therefore be unable to access the app or receive messages.

Be sure to advise all schools that use Xpressions so that all services continue to work.

What happens to my Xpressions account when 1 or all my children leave school?

The visibility of children in your account will depend on a number of factors once they have left school.

  • Within 24 hours of the school marking a child as no longer enrolled with them in their filing system, that child will disappear from your Xpressions app/account.
    • If your app/device is offline the child will remain visible until you logout or go back online.
  • If you have other children in the same school, you will still see the school information. If your last or only child in a particular school has left, you will still be able to login, but you will not see any icons (such as calendar etc).

Your account will remain enabled until you ask the school to delete it. This means that if, for example, your child leaves primary school and goes to a secondary school that also subscribe to Xpressions, your child will re-appear in your account.

Two-Way Messaging

Can I send messages to the school(s)?

Phone_Broadcast and Open with ReplyYes!

If the school have sent you a message that requires a reply, you can send one right from the timeline as soon as you receive it, or at a later date if you need to. Please note that the option to reply will only be available if the school have requested a reply, such as in the case of an absence message as shown to the right.

To send a reply, simply;

  1. Tap the box that says “Write a reply…”
  2. Type the message you want to send.
  3. Press return on the keyboard to send your message.

If the school have sent a message that is for information only, you won’t be able to reply to that message – this helps save the schools’ time.

COMING SOON will be a new facility to be able to compose a new message to send to the school.

Is there any charge to me if I send messages to school from inside Xpressions?

Sending or replying to an Xpression is free, however it does require the device to have an active Internet connection.

An Internet connection may be chargeable by your mobile provider or Internet Service Provider. This is the same for anything you may send from your device, regardless of whether it originates from Xpressions or not.

Using the App

Can I set Xpressions to only sync when linked to a Wi-Fi connection?

Whilst Xpressions uses very little data, depending on your device, you may be able to restrict its use to Wi-Fi only.

Can I still use Xpressions outside the UK?

Xpressions relies on an active internet connection to get data from your school. Wherever you have access to the internet, you have access to the information in the Xpressions app.

How quickly is information passed from the school to the Xpressions app?

The information in the Xpressions app is not ‘live’; it is however updated regularly.

How regularly depends on the type of information being accessed;

    • Attendance data.
      • Updated hourly.
    • Student names/registration group/house etc.
      • Updated nightly.
    • Parent contact information.
      • Updated nightly.

Internet access (Wifi/3G/4G) is required on the device running the app for the information updates to be received.

The school are sending me messages but I keep missing them. What is happening?

When a message is sent to you, it will appear in the Xpressions Timeline. Whether or not you receive a notification alerting you that a message has been received will depend on your device.

Apple iOS Devices

You can configure the behaviour of notifications on Apple devices. The below indicates the best way to ensure you never miss a message, however you may wish to alter this to suit your own circumstances.

Open your device’s settings;

  1. Open the ‘Notifications’ section
  2. Scroll to find the Xpressions app
  3. Ensure ‘Allow Notifications’ is on
  4. Set ‘Show in Notification Center’ to at least 1 or greater
  5. Ensure ‘Badge App Icon’ is on
  6. Ensure ‘Show on Lock Screen’ is on
  7. Set ‘Alert Style When Unlocked’ to ‘Alerts’

This Apple page has more information if you need it.

Android Devices

It’s not possible to configure the behaviour of notifications on Android devices directly. You may be able to get a third party app that does allow this however.

By default Android devices will display an icon in the top left corner indicating there is a message waiting for you. From here you can open the Xpressions app and read the message.

 

 

 

 

 

 

There is some information in the Xpressions app which concerns me – who do I contact to discuss this?

You need to speak to the school from which the information originates.

There is some information in the Xpressions app which is not correct – who do I contact to discuss this?

You need to speak to the school from which the information originates.

Why do I have to enter a PIN to open the app?

There are few things are more important these days than security, especially when it comes to sensitive information about your children.

If your device is lost or stolen, you need to keep that information out of someone else’s hands. Xpressions features industry standard security measures similar to those used on mobile banking and therefore has an additional security layer requiring a PIN to use it when re-opening it from your device.

Your device doesn’t even have to be stolen for the data in Xpressions to be susceptible to being compromised. Protecting Xpressions with a PIN prevents other family members such as older siblings accessing their sensitive data (perhaps about behaviour incidents or confidential messages).