I’m being asked for a password but I have not set one and I am not able to use the ‘Forgot Password’ button. What is wrong?

If you have entered your email address into Xpressions and are immediately asked for a password, but do not have one (or cannot remember what it might be) it is most likely that Xpressions does not recognise the email address as being a valid one from the school with which you are associated.

You may also have clicked the ‘Forgot Password’ button and been told that there are “No password recovery methods  for this login”. This is also indicative of the email address being unknown to Xpressions/your school.

Any school that uses Xpressions has some software that securely synchronises parental information to a protected cloud database.

  • This cloud database contains email addresses and phone numbers (copied from a local database in the school) along with names and associated children.
  • When you ‘login’ to Xpressions, you are not creating an account as such, but you are confirming you are an authorised person.
  • This prevents anyone signing up for an account who is not legitimately allowed to access a child’s information.
    • As the school has to ‘allow’ the email address in to the database in the first place, only sanctioned data is included.
    • This is for safeguarding and protection of children and their data.

To rectify this issue, and access your child(ren)’s information simply speak to your school’s office and confirm/update the email address and mobile number they hold for you. Please note, it may take 24-48 hours for any updates to be entered and to synchronise due to the way school’s admin processes operate. If you need access quicker than this, the school has the ability to expedite a request for data synchronisation to take place in a more timely manner.

If you have children from multiple schools that also use Xpressions, be sure to confirm/update the information with each one so that you can see information from all schools.

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Why does the App need so many Permissions on my phone/tablet to run?

To operate, Xpressions needs to save data on your device; when you first run the app, you may be asked for this permission by your device.

Each platform that the app runs on manages access to this local storage in its own unique way.

Xpressions will never read information from your local storage – you cannot (nor will the app) send documents or photos to the school (or any other Xpressions user/device etc).


Requires you to give explicit permission for any app you install to access your media storage.

Although the Android permissions box mentions Photos, the app does NOT gain any access to your photos or other personal items stored on your device.


Allows storage access automatically during installation for any app you install.


Requires you to give explicit permission for any app you install to access your media storage.



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Where does the information in the Xpressions app come from?

Every school has a software system called a Management Information System (MIS) which stores information about students. It contains personal details, contacts, attendance, assessments, examinations as well as attributes such as behaviour and attitude.

You can think of this like a giant electronic filing cabinet with ‘records’ for each child. In these records you will find everything you might have found in an old paper folder such as a child’s school report or a note about being sent to see the headmaster as well as a sheet of paper with your contact information on.

You will likely be aware that at least once a year you will be asked to check and update the information the school holds in this electronic filing cabinet. It is essential that these are correct at all times in case the school needs to contact parents in an emergency.

Now the school is using Xpressions, the data they hold is not only used for emergency contact, it is used to a) allow you to sign in to use the Xpressions app and b) verify you are who the school think you are.

Please remember that if you change any contact details it is essential you notify the school so they can update their records. Xpressions uses contact details stored in the school MIS only so if you have not told the school office, your details may be incorrect. You should check that the details they hold are correct if you have changed your phone number or email address recently or since the annual check the school carry out. Each school will have a process you may need to follow or a form to fill out in order to do this; please speak to your school office to find out what is needed.

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Can I use Xpressions on my Android phone/tablet/media player?


A wide range of devices have been tested with the Xpressions app on Android/Google devices, but as there is a constantly changing landscape of devices running Android, it would be impossible to provide a totally comprehensive list.

The minimum requirements therefore to run Emerge on an Android are:

  • Android version 4.0 (Ice Cream Sandwich)
  • Android Device with Wi-Fi
  • Internet Access (from device)
  • 10MB Memory2


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Can I use Xpressions on my Laptop or Desktop computer?

Not at present.

We have designed the Xpressions service to be accessible easily and quickly so that parents can see the latest information on their children as well as it being easy to look at as a family. We have therefore focused our efforts on mobile devices to bring this service to you. If we get a lot of demand for the service on more platforms we will look at adding them; why not let your school know if you believe you have a strong case for an alternative way of accessing the service?

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