Protecting Data

 

Whilst having convenient access to your child’s data on your mobile device has many benefits, the portability and small size of many devices can make them both easy to lose and be an easy target for thieves. Here are some simple steps you can take to protect your device.

Securing with a PIN code

Xpressions can be secured with a PIN code that is independent of any codes set on the device. We recommend you set one when you initially login to Xpressions. This can also be done by clicking the padlock icon in the upper left corner of the app home screen and entering a 4-digit passcode.

IMPORTANT: If your device is not secured with a password/fingerprint/PIN etc, and you have not created a PIN for Xpressions, anybody can access the app as long as it is logged in – it is strongly recommended that you secure Xpressions with a PIN, as well as taking usual precautions around securing your device.

Tracking a lost device

Apple (iOS) and Google (Android) both provide services that are designed to either help you find a lost device or remotely erase it should it be lost irretrievably. There are also third-party solutions available online.

  • Apple’s ‘find my iPhone’ service is built in to every Apple device that supports Xpressions – you can find out about it here along with information on how to enable it and activate it should you lose your device.
  • Google’s ‘Android Device Manager’ is available on the majority of devices that support Xpressions – you can find out about it here along with information on how to enable it and activate it should you lose your device.

If a device has already been lost…

 

  1. Change your Xpressions password (if you have one)
    IMPORTANT: If your lost device is not secure using as password/fingerprint/PIN etc, and you have not created a PIN for Xpressions, and Xpressions is logged in, then anyone who finds your phone can access Xpressions – changing the password will not help if you are logged in already.
  2. You should make use of any Apple or Android service with which you are registered that can locate or erase the data held on your device

NOTE: Groupcall is not responsible in any way for the success of third party applications such as those mentioned here.