Protecting Data

 

Whilst having convenient access to your child’s data on your mobile device has many benefits, the portability and small size of many devices can make them easy to lose an easy target for thieves. We recommend  that you take some simple steps to protect your device.

Xpressions can be secured with a PIN code that is independent of any codes set on the device. We recommend you set one when you login to Xpressions initially. This can also be done by clicking the padlock icon in the upper left corner of the app home screen entering a 4 digit passcode.

IMPORTANT: If your device is not secure using as password/fingerprint/PIN etc, and you have not created a PIN for Xpressions, and Xpressions is logged in, if you lose your device then anyone who finds it can access Xpressions – it is strongly recommended you secure Xpressions with a PIN, as well as taking usual precautions such as also securing your device.

Apple (iOS) and Google (Android) both provide services that are designed to either help you find a lost device or remotely erase it should it be lost irretrievably. There are also third party solutions available. More information is available by searching the internet for “lost smartphone” etc.

  • Apple’s ‘find my iPhone’ service is built in to every Apple device that supports Xpressions – you can find out about it here along with information on how to enable it and activate it should you lose your device.
  • Google’s ‘Android Device Manager’ is available on the majority of devices that support Xpressions – you can find out about it here along with information on how to enable it and activate it should you lose your device.

If a device has already been lost…

 

  1. Click here to change your Xpressions password (if you have one).
    IMPORTANT: If your lost device is not secure using as password/fingerprint/PIN etc, and you have not created a PIN for Xpressions, and Xpressions is logged in, then anyone who finds your phone can access Xpressions – changing the password will not help if you are logged in already.
  2. You should make use of any Apple or Android service with which you are registered that can locate or erase the data held on your device.
    • Login to the Apple service here using your iCloud/iTunes username and password.
    • Login to the Google service here using your Google username and password.

NOTE: Groupcall cannot be responsible in any way for the success of third party applications such as those mentioned here.