Protecting data

Whilst having convenient access to your child’s data on your mobile device has many benefits, the portability and small size of many devices can make them easy to lose an easy target for thieves. We recommend  that you take some simple steps to protect your device.

The Groupcall Xpressions app can be secured with a PIN code that is independent of any codes set on the device. We recommend you set one when you login to Xpressions initially. This can also be done by clicking the padlock icon in the upper left corner of the app home screen entering a 4 digit passcode.

 

Apple and Google both provide services that are designed to either help you find a lost device or remotely erase it should it be lost irretrievably. There are also third party solutions available. More information is available by searching the internet for “lost smartphone” etc.

  • Apple’s ‘find my iPhone’ service is built in to every Apple device that supports the Xpressions app – you can find out about it here along with information on how to enable it and activate it should you lose your device.
  • Google’s ‘Android Device Manager’ is available on the majority of devices that support Xpressions – you can find out about it here along with information on how to enable it and activate it should you lose your device.

If a device has already been lost…

  1. You should change your Xpressions password (if you have one).
    • The link above will take you straight to the login page where you can change your password.
  2. You should make use of any Apple or Android service with which you are registered that can locate or erase the data held on your device.
    • Login to the Apple service here using your iCloud/iTunes username and password.
    • Login to the Google service here using your Google username and password.
  3. If you are unable to do the above and you are still concerned about the data on a lost device, you can speak to your school who can disable your account. This can take some time to become effective on the lost device and so should only be used as a last resort. It also has the downside of requiring you to re-register for a new account once you find or replace the lost device.